Terms & Conditions

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This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Johanna Iles Art or its related sites and services.

If you have given me your email address, postal address or phone number (subscribing to my blog, mailing list, buying from my website) please read the following information.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.



The Johanna Iles Art website contains links to other websites. My privacy policy applies only to my website, so if you click on a link to another website, you should read their privacy policy


By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern Johanna Iles Art's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use my website. The term ‘Johanna Iles Art’ or ‘I’ or ‘my’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do not wish to receive cookies please edit your browser settings. All information is anonymous and I do not pass anything on to third parties.

  • This website contains material which is owned by or licensed to me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse the website(s). I have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



To fulfill your order, you must provide me with certain information such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example, a custom order), if you contact me directly.

All orders placed through the website now use the PayPal service to process your payment. This is completed through the PayPal servers, and as such I am not in direct contact with any of your account information. I do not store any payment details on our servers.


  • To provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support


  • When subscribing to my mailing list and blog via the opt-in link on my website. Email addresses and names are held by Wix website.

  • You may unsubscribe at any time and this information will be deleted.

  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.


  • Email addresses of people who have emailed me and to whom I have replied are automatically stored on my business gmail account.


Information about my customers is important to my business.

I share your personal information for very limited reasons and in limited circumstances, as follows: 

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

  •  Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  •  Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.




I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


I have done everything I can to prevent this, by strongly password protecting my computer, website, and Google accounts. If any of those organisations were compromised I would take steps to follow their advice immediately.


I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction




If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


For purposes of EU data protection law, I, Johanna Iles, am the data controller of your personal information.

If you have any questions or concerns, you may email me at: johannailesart@gmail.com




Delivery times are only estimates. I will do my best to get your purchase to you as soon as possible.


Once a package has been shipped, transit and delivery times are beyond my control.


International mail is affected by many circumstances, please be aware that customs delays, weather etc may delay the arrival of your purchase. 

Please be patient and understand that international packages may take 2-3 weeks to arrive.

I cannot be held responsible for the delay of items while in transit. After your item ships, you will receive a confirmation and a tracking number (if the item was shipped as a tracked parcel).


Please contact me on the following email if you have any concerns and I will try to help.






For international orders (outside of the UK), please be aware of your own country's customs regulations, as I cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. 

Wool products may be restricted in some countries.

Please keep in mind that international mail may be held (although this is rare) for up to 4 weeks in customs.


Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.





Please keep out of reach of children and animals


Please note that whilst every care is taken to ensure every product is safe, they are however not intended as toys or for children.


I am keen for your art to last a lifetime so if any accidents happen and your artwork is damaged please contact me to see if a repair is possible.




Please notify me if you are unable to attend a workshop.


If you cancel up to 21 days before the workshop date, I can either transfer your booking to an alternative date or refund you in full.


I will not be able to refund any cancellations / non-attendance after this point, unless I am able to find other customers to attend on those dates so please get in touch as soon as possible if you are unable to attend.

All needle felting workshops will include the use of very sharp needles.


Johanna Iles Art accepts no responsibility for any injuries incurred from the use of the needles.


New needles are given to every customer as when learning (and experienced) occasional accidents do happen!


 Children over the age of 10 are welcome but must be accompanied by an adult as the needles are sharp and guidance will be required.

All products and designs are protected by copyright and cannot be re-created for commercial purposes.




A custom made product is specifically made for you, made to your specifications and / or specific requirements.

Each custom made product is unique and one-of-a-kind.


I will send photos before posting to ensure that you are happy and I will work with you to try to resolve any problems or concerns that you may have.



Please note that you have the right to cancel your order* and can do so up to 14 days after the receipt of your order.


See returns and refunds below for further info.


* special terms apply for custom made goods/ commissions - you will have 48 hours from the time of placing the order to cancel. After this time the purchase will be binding and you will not be able to cancel your order.




I hope you are happy with your purchase from Johanna Iles Art. If however you wish to return your purchase (*restrictions apply to custom made products), please return the product to me within 30 days of delivery in its original packaging and in an unused/saleable condition, I will be happy to refund you your purchase price.


Please contact me via email to request a refund or exchange and I will provide you with a return address.


No refunds or exchanges will be processed without the item being returned to me in the original condition.


All goods returned must be in a saleable condition and include all original product packaging and tags.


Please note that all goods returned by post remain your responsibility until received by Johanna Iles Art.


Johanna Iles Art is not responsible for returned goods that are lost or damaged in transit.

I would recommend returning the goods using a registered postal service where a signature is required and with insurance to cover the cost of the goods. 


Please retain your proof of postage as I may require signed proof of delivery.


The cost of returning goods is at your expense. This does not affect your statutory rights.


I aim to process refunds (once authorised and returned as above) within 7 working days from the date of return.


* Restrictions – I am unable to offer refunds or exchanges on custom made goods/ commissions. Please get in touch to confirm specific requirements before purchasing. All of my products are made by hand and each individual item will be unique. I will email images to you during the creating and before dispatching the item to you to ensure that you are happy with it.




 Every care is taken to ensure our parcels are delivered in perfect condition. However, if any product arrives damaged or is found to be faulty, please notify me immediately by email johannailesart@gmail.com


I recommend that you check your purchase as soon as it has been delivered for any damage or faults as any damage or faults must be reported to me within 7 days of delivery.


Please get in touch to arrange return of the goods to me and I will be happy to arrange for a replacement or refund to be sent out to you according to your preferences.